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SCEIS Help Desk direct:
State IT Help Desk:

  • Telephone:
    803-896-0001, select Option 4 ("CIO Service Center"), then select Option 1 ("SCEIS incident or new-service request")

 

 

SCEIS Help Desk

The SCEIS Help Desk is your avenue of support whenever you have a question about the live SCEIS system.

For some questions, the SCEIS Help Desk can give you an immediate resolution. For most questions, the SCEIS Help Desk will contact a functional expert to provide you with the most authoritative information.

Ask the SCEIS Help Desk -- and help everyone

You may feel it's easier to call a SCEIS Agency Advocate or Project Team member directly. However, issues must be logged into the SCEIS Help Desk database to build the ongoing support system. The SCEIS Help Desk catalogs every call and email, compiling a record of the end-users' issues and requests for enhancements, as well as the answers or corrections provided.

Help requests that are not managed by the SCEIS Help Desk do not contribute to the knowledge base being built to better serve you as customers. You may get an answer, but the answer will not be available to the next end-user with the same question.

Please contact the SCEIS Help Desk as shown at left, for all your live-system support requests.